A North West based contractor are looking to appoint an experienced Tenant Liaison Officer on a permanent basis working in the North West area. The first scheme will be a high rise refurbishment in the Oldham area for 60 Weeks.
As a Tenant Liaison Officer, you will play a key role in resident and community engagement initiatives and communications and liaise with residents to ensuring they have a clear understanding of the scope of works being carried out and how it might affect them. You will develop positive relationships with tenants providing information and support during refurbishment, maintenance and major works.
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Monitor customer satisfaction
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting tenants in their homes and to advise them on when and what work is being carried out
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants
As a Tenant Liaison Officer, you will be a customer focused individual and you must have experience of delivering a high standard of customer service within a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.
CSCS Card – Not Essential
Full Driving Licence
Excellent Communication and Interpersonal skills
Experience of working in a customer facing environment
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Keen problem solving ability
Organised and able to prioritise
Proficiency in Microsoft Office
Tenant Liaison Officer
APPLY AND REWARDS
For your skills and experience they can offer an excellent salary and company benefits as above.
For more information call Carl Bennion 07359134507 for a confidential chat between the hours of 7.00AM – 7.00PM or just click 'Apply Now' and send your CV. Or calls and applications are dealt with in the strictest of confidence.
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House Building & Social Housing
£20k - £40k
Tenant Liaison Officer